Office Guidelines

If you have any paperwork (such as FMLA, disability, etc.) that needs to be signed and completed by the physician, you will need to make an appointment and bring the forms into the office. Should you need a wellness form filled out after a recent visit, you may fax it to us at 205-592-3427 or bring the form into the office and leave it with the front desk for the physician to review. After review, the staff will contact you to let you know if it could be completed or if you will need to make an appointment.

If you are out of refills for your medication and are due for an appointment, you must come in and see the physician to get a new prescription. If you have recently been seen in the office and your medication was not renewed at that time, you may leave a voicemail for the staff or request a refill on our patient portal. We do not refill controlled medications without an appointment.

All online requests will be answered within one business day of submission. You can request and reschedule your appointments online as well as ask nurse questions and request prescription refills. With prescription refills, please note that the doctor puts a certain number of refills on each prescription, so if your pharmacy says you are out of refills you may need to make an appointment to see the physician before they will give more. Please remember, if you have an emergency, it is best to call 911 or go to your nearest emergency room.

If you need an insurance referral to see a specialist, please request it at least seventy-two (72) hours before each appointment with your specialist, so we will have adequate time to obtain it. Doing so will ensure your referral is up to date and that your visit will be covered. We cannot do retro referrals. It is the patient’s responsibility to obtain and confirm your referral. Please double check with the nursing staff before you leave about your referral.

Insurance Cards: We now ask to see your insurance cards each time you come in. We MUST HAVE copies of all your active insurance cards. Please notify us of any change in your insurance, address, place of employment, phone number, etc. in writing when you arrive and BEFORE you see your physician or have any testing.

Insurance / Account Balances: Co-payments, deductibles, and account balances are due before each visit. Many insurance companies charge a percentage copayment for procedures, and you may have a copayment for an office visit and only 80/20 coverage on other services. Knowing what your insurance covers is your responsibility. If you are not covered by medical insurance, full payment is due at the time of each visit or service.

There will be a $25 charge for all returned checks. Returned check amount and fee will need to be paid by cash or credit card.

We have partnered with HealthMark Group to ensure the accurate and timely completion of medical record requests. Please go to the Medical Records page for more info.

Patients should call to cancel or reschedule appointments at least 24 hours prior to the appointment time. Constant rescheduling or cancellations could result in termination from our practice due to non-compliance with physician instructions.

Please contact our office at (205) 595-5504 no later than 12:00 noon the previous business day prior to the test to cancel or reschedule. A $100.00 fee will be assessed to any patient that fails to appear for their appointment or does not give a 24-hour cancellation notice. These charges are not billable to insurance and will ultimately be the responsibility of the patient. All no-show charges must be paid in full before your next appointment with the provider.