Introduction

What do I need to know?

  • Not much has changed!
  • No need to wait in line at the desk- simply go to an open kiosk.
  • All you will need is your drivers license and insurance card.
  • Debit and credit cards can be processed at the kiosk.
  • Staff will be nearby to assist you.

Why a kiosk?

  • A better patient experience for our patients.
  • Smoother check-in process.
  • Shorter waiting room times.
  • Reduces redundant clipboards of paperwork.
  • Real-time information regarding copays, deductibles, and insurance.
  • More time spent taking care of you, less time on paperwork.

Common Questions or Concerns

Healthcare should be personal not electronic

We think so too! Paperwork and the entire insurance process is a necessary part of every patient visit. The kiosks allows us to quickly and easily get the paperwork out of the way so that we can focus on you. It is our goal to provide personalized patient care. Our focus is always on you - our

patient - and making the healthcare experience easier and better for you. We believe the kiosk helps us to achieve this goal.

 

 

What if I don’t want to use the kiosk?

You are more than welcome to check in at the desk. One of the great things about the kiosk is that it allows for shorter waiting room times. We think this is a great benefit to you. If you need help with checking in, we are available to help you.

 

 

I like to see and talk to a real person.

We love our patients and want to see and interact with you as well. The new check in process allows us to focus on you where before we had to focus

on getting all your patient information and/or insurance data collected. The new system will allow us the time and opportunity to provide better

service to you.

 

I am concerned the staff will lose their jobs.

 

When we first heard about this, we thought that might be the case too. Our

jobs are secure. In fact our jobs have just changed a little bit so that we can truly focus on what is important – you. Because of this system we are going to be less stressed. We are going to enjoy our work more because the office will run smoother than before. We are excited about these changes, and while change is sometimes difficult, we believe you will find it very beneficial after you check in a few times.

 

Is my privacy protected?

 

Absolutely. The system is HIPAA compliant and is in full compliance with all

privacy rules and regulations. In fact, your information is fully encrypted

allowing us to protect it even more securely than ever before.