Office Hours and Office Information
Office Hours:
Our office is open Monday through Friday from 8 a.m. to 5 p.m. We have operators that answer our calls during this time. We do have a number for emergencies should our patients need assistance after business hours.
Office Phone: (205) 595-5504
Directions:
Return Calls:
Our clinic staff returns calls at lunch and after business hours. The very best effort will be made to return all calls the same day however in many instances there is a 24 hour turnaround for telephone messages. Should your call require immediate attention it would be best to make an appointment.
Paperwork for the Physician:
If you have any paperwork (such as FMLA, disability, etc.) that needs to be signed by the physician you will need to make an appointment. Should you need forms from the physician please call and leave a message for our nurse.
Online requests:
All online requests will be answered within one business day of submission. You can request and reschedule your appointments online as well as ask nurse questions and request prescription refills. With prescription refills please note that the doctor puts a certain number of refills on each prescription so if your pharmacy says you are out of refills you may need to make an appointment to see the physician before he will give more refills. Please remember, with online requests, if you have an emergency it is best to call 911 or go to your nearest emergency room.
Referrals:
If you need an insurance referral to see a specialist please request it at least seventy two (72) hours before each appointment with your specialist, so we will have adequate time to obtain it. Doing so will ensure your referral is up to date and that your visit will be covered. We cannot do retro referrals. It is the patient's responsibility to obtain and confirm your referral. Please double check with the nursing staff before you leave about your referral.
Medical Records:
We maintain your records for 7 years after your last date of service; then they are destroyed. If you need a copy of your medical records, please fill our our Request for Medical Records form.
Due to the large number of medical records requested, it could take up to 30 days and you will be charged for the service unless the records are being sent to another physician. Your rights may be viewed online at the Alabama Department of Health and Human Resources.
Forms:
If you need FMLA, Short Term, or Long Term Disability forms filled out please click here for our forms policy.
