Office Guidelines

You, our patient, are very important to us. We appreciate your choosing our Physicians to provide your care. Due to the extremely complicated guidelines regarding insurance, billing, as well as the large number of telephone calls we receive each day, we are asking for your assistance in helping us run the clinic efficiently.

  1. INSURANCE CARDS: We now ask to see your insurance cards each time you come in. We MUST HAVE copies of all your active insurance cards. Please notify us of any change in your insurance, address, place of employment, phone number, etc. in writing when you arrive and BEFORE you see your physician or have any testing.
  2. INSURANCE /ACCOUNT BALANCES: Co-payments, deductibles and account balances are due before each visit. Please be aware that many insurance companies charge a percentage copayment for procedures and that you may have a copayment for an office visit and only 80/20 coverage on other services. Knowing what your insurance company covers is your responsibility. If you are not covered by medical insurance, full payment is due at the time of each visit or service.
  3. REFERRALS: If you need an insurance referral to see a specialist please request it at least seventy two (72) hours before each appointment with your specialist, so we will have adequate time to obtain it. Doing so will ensure your referral is up to date and that your visit will be covered. We can not do retro referrals. It is the patients responsibility to obtain and confirm your referral. Please double check with the nursing staff before you leave about your referral.
  4. MEDICAL RECORDS: We maintain your records for 7 years after your last date of service; then they are destroyed.
  5. MEDICAL RECORD REQUESTS: Due to the large number of medical records requested, it could take up to 30 days and you will be charged for the service unless the records are being sent to another physician. Your rights may be viewed online at the Alabama Department of Human Resources.
  6. PRESCRIPTION REQUESTS: If you are out of refills for your medication you must make an appointment to get a new prescription.
  7. TELEPHONE CALLS: Our clinic staff return calls at lunch and after business hours. The very best effort will be made to return all calls the same day however in many instances there is a 24 hour turnaround for telephone messages. If you need an immediate answer it would be best to make an appointment.
  8. RETURNED CHECKS-There will be a $25 charge for all returned checks. Returned check amount and fee will need to be paid by cash or credit card.
  9. You may be charged $25 for appointments not cancelled or rescheduled within a 24 hours notice. Constant rescheduling or cancellations could result in termination from our practice due to non-compliance of physician instructions.


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