Office Hours and Information

Office Hours and Contact Information

 

Our office is open Monday through Friday from 8 a.m. to 5 p.m. We have operators that answer our calls during this time. We do have a number for emergencies should our patients need assistance after business hours.

 

Office Phone: (205) 595-5504

 

Directions:  Click here for directions.

 

 

Office Guidelines

 

Returning Phone Calls:

 

Our clinic staff returns calls at lunch and after business hours. The very best effort will be made to return all calls the same day however, in many instances, there is a 24 hour turnaround for telephone messages. Should your call require immediate attention, it would be best to make an appointment.

 

 

Paperwork for the Physician:

 

If you have any paperwork (such as FMLA, disability, etc.) that needs to be signed by the physician you will need to make an appointment. Should you need forms from the physician please call and leave a message for our nurse.

 

 

Prescription Requests:

 

If you are out of refills for your medication you must make an appointment to get a new prescription.

 

Online requests:

 

All online requests will be answered within one business day of submission. You can request and reschedule your appointments online as well as ask nurse questions and request prescription refills. With prescription refills please note that the doctor puts a certain number of refills on each prescription so if your pharmacy says you are out of refills you may need to make an appointment to see the physician before they will give more refills. Please remember, if you have an emergency, it is best to call 911 or go to your nearest emergency room.

 

Prescription Requests: If you are out of refills for your medication you must make an appointment to get a new prescription.

 

Referrals:

 

If you need an insurance referral to see a specialist please request it at least seventy two (72) hours before each appointment with your specialist, so we will have adequate time to obtain it. Doing so will ensure your referral is up to date and that your visit will be covered. We cannot do retro referrals. It is the patient's responsibility to obtain and confirm your referral. Please double check with the nursing staff before you leave about your referral.

 

Insurance Cards: We now ask to see your insurance cards each time you come in. We MUST HAVE copies of all your active insurance cards. Please notify us of any change in your insurance, address, place of employment, phone number, etc. in writing when you arrive and BEFORE you see your physician or have any testing.

 

Insurance /Account Balances: Co-payments, deductibles and account balances are due before each visit. Please be aware that many insurance companies charge a percentage copayment for procedures and that you may have a copayment for an office visit and only 80/20 coverage on other services. Knowing what your insurance company covers is your responsibility. If you are not covered by medical insurance, full payment is due at the time of each visit or service.

 

 

Returned Checks-

 

There will be a $25 charge for all returned checks. Returned check amount and fee will need to be paid by cash or credit card.

 

You may be charged $25 for appointments not canceled or rescheduled within a 24 hours notice. Constant rescheduling or cancellations could result in termination from our practice due to non-compliance of physician instructions.

 

 

Medical Records:

 

We maintain your records for 7 years after your last date of service; then they are destroyed. If you need a copy of your medical records, please fill our our Request for Medical Records form.

 

Due to the large number of medical records requested, it could take up to 30 days and you will be charged for the service unless the records are being sent to another physician. Your rights may be viewed online at the Alabama Department of Health and Human Resources.